Good practice guides
Our Good Practice Guides are a symbol of our long standing goal to share and promote best practice in HE. Over the years, our Good Practice Guides have been authored by thought leaders in higher education and tackled topics such as coaching, emotional intelligence, PRINCE2, business improvement, report writing and the student experience.
Good Practice Guides are a feature dedicated exclusively to our members.
| Number | Title | Author(s) |
|---|---|---|
| 46 | Report Writing | Alison Jones and Martin Toner |
| 45 | Student Experience | Claire Povah (Editor), Mike Ryder (Assistant Editor), Amanda Chetwynd, Luke Davis, Tomm Finnigan, Brian Green, Clare Riding, Jess Walmsley (Contributors) |
| 44 | Writing Clearly: Avoiding Complex Language in Drafting Policies and Procedures | Steph Talliss-Foster and Richard Booth |
| 43 | An Introduction to Business Process Improvement for HE Administrators | Rachel McAssey |
| 42 | AUA Good Practice Guide to Copyright | Chris Morrison and Jane Secker |
| 41 | PRINCE2 or not PRINCE2 – A Guide to Effective Project Management in the Higher Education Sector | Christopher Sarchet |
| 40 | Emotional Intelligence | James Craig |
| 39 | Dear or No Deal: A Guide to Negotiation | Gerry Webber |
| 38 | Achieving Restructuring: The Keys to Success – Includes Case Studies and Lessons Learnt | Kathy Fowler and Christopher Sarchet |
| 37 | The Manager as a Coach | Rachel Saint |
| 36 | ‘Communication, Communication, Communication…’ – Dealing with the Challenge of Communication While Managing Change in Higher Education Institutions | Christopher Sarchet and Kathy Fowler |
| 35 | Are You Sitting Comfortably? – Chairing Meetings Successfully | Jean Grier |
| 34 | Mentoring – Is It Worth It? - How Mentoring Provides Opportunities for Development | Ann Morton |
| 33 | Moderation in All Things – An Administrator’s Guide to the External Examiner System | Alun Evans |
| 32 | A Sense of Freedom – Committee Servicing and the Freedom of Information Acts | Jean Grier |
| 31 | What is it You Do Again? – A Guide to Departmental Administration | Helen Matthews, Giles Browns, Beryl Furey-Kins and Margaret Lloyd |
| 30 | Managing Change – A Guide for those Working in Higher Education | Kathy Fowler |
| 29 | Supporting Research – From Proposal to Publication | Steff Hazlehurst |
| 28 | An Accident Waiting to Happen? – A Guide to Health & Safety | Sue Robinson |
| 27 | Data Day Issues – A Guide to Data Protection | Trevor Field |
| 26 | Just a Minute? – A Guide to Committee Servicing | Jean Grier |
| 25 | Can I Quote You On That? – A Guide to Working with the Media | Frank Albrighton and Sarah Watts |
| 24 | Milestones Along the Critical Path – Project Management in Higher Education | Tony Barton and Paul Temple |
| 23 | Weathering the Storm – Crisis Management in Higher Education | Peter Reader and Keith Seacroft |
| 22 | Problems? No Problem! – Practical Problem Solving for University Managers | John Doidge and Celia Whitchurch |
| 21 | Time for Lunch – Managing Stress at Work | Jean Grier and Alison Johns |
| 20 | Are You Switched On? – The Internet as a Resource for University Administrators | Richard William Cox and Catherine Crodt |
| 19 | Wringing the Changes | Julie Davies |
| 18 | Going Places: Everything You Always Wanted to Know About Study Visits and Never Liked to Ask | Celia Whitchurch |
| 17 | An Auditor Calls: Internal Audit Explained – A Guide to Budget Holders | Peter Ennis and John White |
| 16 | Striking a Bargain: A Guide to Negotiating | Bland Tomkinson |
| 15 | I Know It’s Here Somewhere – A Guide to Filing | Jean Grier |
| 14 | Supporting Research | Marion McClintock |
| 13 | Total Quality Matters – TQM in a Higher Education Context | John Doidge and Celia Whitchurch |
| 12 | The Time of Your Life | Trevor Field |
| 11 | Appraising People | Rob Letham and Peter Hill |
| 10 | Alma Matters – A Guide to Alumni Relations | Alison Binns and Giles Dove |
| 9 | Cheques and Balances – Business Planning for University Managers | Mike Boxall, Paul Temple and Celia Whitchurch |
| 8 | Figuring it Out – An Administrator’s Guise to Some Statistical Techniques | Mike Joynson |
| 7 | Interviewing People | Madeleine Jinkinson |
| 6 | Developing People | Judith Taylor and Celia Whitchurch |
| 5 | Open Daze | Frank Albrighton |
| 4 | The Committee Business | Mike Joynson and John Wood |
| 3 | The Art of Coarse Training | Peter Guildford and Harold Thomas |
| 2 | Managing People | Grahame Kerr |
| 1 | Can I Quote You On That? | Frank Albrighton |
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