We worked with a post-92 university to review the effectiveness of its administrative services, including considering organisational structures, operating model/business processes, Faculty/Central interface, and IT/digital enhancements. Key features included:

Working closely with the university on a comprehensive review design, to suit the institutional context and building on previous improvement work.

Expert input from a small team of AHEP consultants, with a depth of experience in Faculty administration, Registry and Admissions.

Extensive stakeholder consultation, including individual and group meetings – all conducted remotely.

A range of practical recommendations for improvement – immediate enhancements alongside medium/longer term options for the university.

A comprehensive written report including expert analysis and recommendations for change.

“This is a very insightful piece of work and will drive many of the changes that we need to make.”

We worked with Buckinghamshire New University on a development framework for its Professional Services Employees (PSEs), setting out skills and behaviours to underpin recruitment and selection, performance management, and succession planning and talent management processes. Key features included:

Expert consulting input, drawing on AHEP’s strong track record in professional development.

Considerable stakeholder engagement, including a series of focus groups on campus with colleagues across the institution.

A flexible project timeline to suit the University’s requirements, including an interim report to support executive decision-making.

Practical ‘pick-up-and-use’ resources to facilitate effective implementation.

“What really worked well was the consultants flexibility and ability to with us in understanding our requirements. Also the quick turnaround of work when required.”