Mark of Excellence

“The AHEP’s Mark of Excellence provides a way for institutions to truly value and invest in their professional services colleagues. The Mark complements our shared interest in supporting the development of professional services staff, for AHEP across all grades, and for Advance HE ensuring a leadership pipeline for the higher education sector.”

Alison Johns, Chief Executive, Advance HE

The AHEP Mark of Excellence demonstrates an institutions investment in professional services staff in the application of the AHEP Professional Framework.  It distinguishes a new level of commitment to the development of professional services staff, now and in the future.

The Mark of Excellence is a sign that your institution: 

– Shows commitment to the development of professional services staff

– Improves performance by investing in the effectiveness of professional services staff

– Celebrates high quality education, training and development of professional services staff

– Has excellent personal and professional development opportunities for potential employees

Hear from some of our current Mark of Excellence institutions:

“The University of Bath’s Effective Behaviours Framework’ is based on the on the AHEP Professional Framework and has been enthusiastically embraced in the Academic Professional Services. I am delighted that the impact of this work has been recognised in the achievement of the Mark of Excellence; really effective performance by professional services is vital to the success and development of the University and this achievement will provide additional impetus to our plans to relaunch the Framework across the wider University.”

Diane Aderyn, Director of Finance and Commercial Services, University of Bath

Find out more about the University of Bath’s experience

“We are proud to be the first post 92 university to achieve the Mark.  We are raising the professionalism of staff through engagement with the AHEP professional body and their CPD Framework.  We explicitly mapped our LJMU values to the AHEP professional behaviours to embed these in our high performance culture.”

Meriel Box, Head of Leadership and Development Foundation, LJMU
Find out more about LJMU’s experience

“We’re both delighted and honoured to be awarded the Mark of Excellence. It is something we have been working towards for some time and to receive this recognition for our efforts is all the more poignant coming at such a challenging time for the sector and the whole country. I think I can honestly say that I have seen evidence almost every day since the crisis hit of the value of the Framework and the positive impact it can have on an institution. For that reason, I would also say just how proud and grateful we are to have been part of such a worthwhile initiative.” 

Ian Darker, Chief Operating Officer and Secretary to Council, RVC
Find out more about RVC’s experience

Contact us

If you would like to know more about accessing the AHEP Mark of Excellence as part of our institutional partnerships, contact