Jennie Coates

Lead Consultant

Jennie Coates has worked in Higher Education for 20 years, holding senior Professional Services roles across Strategic Planning, Change, Registry, and Recruitment & Admissions functions. After spending 12 years in recruitment and admissions at various universities, Jennie spent seven years at the University of Wolverhampton, initially as Director of Strategic Planning & Performance. She was later asked to take on leadership of several additional business areas and served as a member of the University Executive Board.

Jennie has successfully led and delivered multiple service area reviews, working collaboratively to achieve successful outcomes, often in challenging conditions. She is passionate about fostering collaboration between Professional Services and academic departments to promote efficiency and minimize duplication. Her expertise lies in helping colleagues understand their performance and identify areas of focus through timely and digestible analysis. Now an independent consultant, Jennie is eager to apply her skills and experience to support institutions during this period of significant sector turbulence.