AUA Behavioural Framework Series
We designed an exclusive range of flagship events, created specifically with the AUA CPD Framework in mind. Attending these events will help you acquire a variety of practical, transferable skills that will help you easily adapt and thrive in the continuously changing landscape of higher education. In addition, you will also demonstrate commitment to the CPD Framework and add to your CPD hours.
Achieving results: doing more with less
Overview
This workshop will be of interest if you wish to develop your ability to consistently meet your objectives, find holistic workable solutions to issues you face and maximise your use of the resources available to you. You will explore a number of concepts and techniques using case studies based on a fictitious university, including SMART objective setting, prioritising, problem solving and assessing risks. We will also consider the essential people skills needed to bring others with you in times of constraint.
You will leave with your own personal action plan to enhance your capacity to achieve results and do more with less. You will also be provided with a booklet containing details of the approaches covered in the workshop, as well as further resources for you to engage with in your own time, to enhance and embed your learning. There is a small amount of pre-reading to do before you come along to the workshop, and please remember to bring your diaries with you – electronic or otherwise!
What you’ll learn
After completing this workshop, you should be able to:
- Write SMART (specific, measurable, achievable, relevant, timely) objectives that align with departmental and organisational strategic objectives
- Know the difference between responsibility, authority and accountability and how these affect delivery of results
- Understand different influencing techniques and the impact and benefits of different approaches
- Carry out a two way discussion to address a challenging situation
- Use a simple framework to prioritise and manage your workload and improve your productivity
- Identify and apply a range of creative problem solving techniques
- Explain how to identify and assess risks using a Risk Log
Delivering excellent high quality services
Overview
This engaging and participatory one-day workshop will allow you to develop your appreciation of service management concepts and theory, with an understanding of how these may be used in practice. You will use your own experiences as well as interactive exercises and case studies, to identify good practice and techniques in managing the delivery and development of excellent, quality services. The workshop will assist you in discovering how through values – based professional practice you can ensure that you and your teams provide best quality service to external and internal clients, and of building genuine and open long-term relationships in order to drive up service standards.
The workshop will combine short presentations with exercises designed to enable you to develop an appreciation of the features of services and the relationships between service users and service providers. Service management concepts and models will be presented, such as the “Services Triangle” and “Gaps Model” of service analysis. Exercises will facilitate reflection upon personal experiences, to allow participants to develop their understandings of what comprises excellent or quality service. Presentations, exercises and case studies will assist you to undertake evaluations of the services that you currently provide, to assess new techniques which you may wish to apply, and to identify how you might formulate action plans for services development.
There will be a small amount of preparatory work ahead of the workshop. You will be asked to complete two short “service encounter journals” and a brief description of the services for which you are responsible. Templates will be provided.
Brief notes setting out some of the theoretical models and concepts will be provided to you to beyond the workshop.
What you’ll learn
By the end of the workshop you will:
- be able to define services and the main features of service management
- understand models of service management and how these may be applied in real life contexts
- have an appreciation of good practice and techniques for managing the delivery and development of excellent, quality services – both existing service portfolios and potential new portfolios
- be able to plan for changes and improvements in the services for which you are responsible
Managers as developers
Overview
This engaging, challenging and participatory workshop offers you as a line manager, whether new or experienced, an opportunity to assess, reflect upon, and focus your approach to staff development. You will explore various management and development techniques to support and engage your staff in continuous personal and professional growth. You will leave the workshop with practical and transferable techniques for engaging your staff, from the enthusiastic to the apathetic, and a personal action plan for empowering them to reach their full potential. Content delivery methods include formal and informal presentation, practical action (including worksheets, exercises and reflective challenge) peer-led reflection, and participant presentation.
What you’ll learn
By the end of this workshop you will:
- gain a deeper understanding of key skills and behaviours that can facilitate staff development;
- explore and critique potential barriers (for oneself and one’s staff) that limit development;
- understand how to build and maintain learning cultures within one’s team that are also embedded across the institution (and beyond);
- identify techniques for ‘engaging the disengaged’; helping all staff access development; and
- produce a personalised ‘development action plan’ for yourself and your staff.
Managing change
Overview
This highly interactive workshop is for you to support to lead your teams through times of change It will provide you with insight into the theory and practice of change management, and enable you to identify how colleagues may react to change and provide you with practical tools to apply within your own working environment.
We will consider different approaches you can use to enable your own team members to engage positively with the change process and to embed change and assist with the transition in behaviour through change.
As a result of attending this workshop you will have a clear understanding of the reasons for change within an HE environment. You will have considered how to manage and implement change within their teams taking into account both personal reactions and the task based actions that optimise the positive effect of change. You will gain practical insight into how, working with the AUA CPD Framework, you can manage change and support colleagues to maintain motivation through change.
What you’ll learn
By the end of this workshop, you will:
- consider the reasons for, and types of change; organisational, departmental, personal.
- learn about various analysis tools, and techniques for planning and implementing change
- identify personal reactions to change and how to overcome resistance to change
- gain insight into how to engage with the team and motivate them to facilitate effective change
- learn techniques for monitoring and evaluating the outcomes of change
Professional effectiveness
Overview
This interactive workshop will integrate theory and practical exercises to enable you to stand back and consider what professional identity and effectiveness means to you in your professional services role. Concepts that underpin the AUA’s values and professional behaviours such as personal leadership, self-awareness, being a reflective practitioner, emotional intelligence, resilience and adding value will be explored through discussion, sharing experiences and considering the relevance of practical models and underpinning theories. The workshop will enable you to identify aspects of your professional practice you wish to develop further, celebrate, consolidate, or replace.
What you’ll learn
At the end of the session you will:
- be able to describe the characteristics of professionalism and how these can be demonstrated in practice
- have greater insight into how you might build your self-awareness to inform your future professional practice
- have identified actions to maintain or improve their current life balance
- understand the crucial role that seeking, accepting and learning from feedback plays in professional and personal development
- have practiced and applied reflection as a professional developmental tool
- have a deeper understanding of what personal leadership means