How are professional services roles developing in the context of a rapidly changing sector, and what skills and attributes are needed to equip professional services for the future?
The success of UK higher education relies on effective professional services working in strong partnership with academic teams. How are professional services roles developing in the context of a rapidly changing sector, and what skills and attributes are needed to equip professional services for the future? Looking ahead in the post-Covid era the higher education agenda is crowded by challenge and turbulence. Adaptability and agility are vital professional attributes with the increase in hybrid and cross-functional working – not to mention the new management behaviours, and human resources practices, which are needed to encourage flexibility and adaptability into the future.
For clients approaching AUA Consulting for support in driving continued improvement in professional services performance, we offer a flexible range of options, drawing on a depth of expertise in professional development among our consultant team and building on AUA’s 60-year heritage supporting HE professional services. Our consultants are focussed on achieving practical solutions and improvements for clients. Outcomes for institutions might include:
- Developing a strategic framework for professional services – incorporating institutional values and connected to performance review metrics.
- Design and delivery of a career ‘pathway’ for professional services staff linked to leadership/management development opportunities – embedding positive behavioural attributes to motivate high performing staff.
- Supporting bespoke implementation of AUA’s Continuing Professional Development Framework for professional services – empowering your team in their career development journeys and reflecting your HEI’s commitment to professional services improvement.
- Tailored CPD design for your professional services teams – function specific and/or focussed on professional skills and behaviours. Skills-related topics include ‘Delivering excellent service’, ‘Guiding your team through change’. Drawing on AUA’s insight and expertise in the future direction for HE professional services.
Find out how we have supported professional services development – explore our consulting case studies:
Buckinghamshire New University
Development framework for Professional Services Employees
Professionalising Student Services feasibility study
Read reflections from our consultants:
Explore how AUA Consulting can help your team: