Higher education is facing unprecedented challenges — from shifting funding models and evolving student expectations to rapid technological advancements and increasing regulatory pressures. In this turbulent environment, standing still is not an option. Institutions must be agile, adaptable, and proactive to not only respond to change but to shape their future success.
Adaptability is no longer just a “nice to have” quality; it’s a strategic imperative. Organisations that resist change risk falling behind, while those that embrace flexibility can unlock new opportunities, improve service delivery, and enhance their competitive edge.
Which areas can our consultants help you with?
Target operating models:
We help institutions design and implement target operating models that align professional services with strategic goals. By mapping out clear, efficient structures and workflows, we ensure your teams are positioned to deliver maximum impact — cutting through complexity to create sustainable, future-ready operations.
Reviews of PS functions: Faculty/School/Departmental/Governance:
Our thorough reviews dig deep into the workings of your professional services at all levels — from faculties and schools to departments and governance bodies. We identify strengths, uncover inefficiencies, and recommend practical improvements that boost performance, foster collaboration, and align services more closely with academic priorities.
Development and implementation of strategy:
Strategy without action is just ambition. We support your leadership in crafting clear, actionable strategies and provide hands-on expertise to embed these across your organisation. From initial design to rollout and ongoing evaluation, we guide institutions to turn their vision into measurable success.
Implementation of AHEP Professional Framework and related development for PS staff and services:
Our consultants bring the AHEP Professional Framework to life, helping institutions embed this recognised standard for professional services development. We support tailored staff development, career pathways, and service improvement initiatives, all designed to enhance capability, morale, and impact across your teams.
Case Studies:
Post 92 University
Administrative Services Review
Read more…
We worked with a post-92 university to review the effectiveness of its administrative services, including considering organisational structures, operating model/business processes, Faculty/Central interface, and IT/digital enhancements. Key features included:
Working closely with the university on a comprehensive review design, to suit the institutional context and building on previous improvement work.
Expert input from a small team of AHEP consultants, with a depth of experience in Faculty administration, Registry and Admissions.
Extensive stakeholder consultation, including individual and group meetings – all conducted remotely.
A range of practical recommendations for improvement – immediate enhancements alongside medium/longer term options for the university.
A comprehensive written report including expert analysis and recommendations for change.
“This is a very insightful piece of work and will drive many of the changes that we need to make.”
Buckinghamshire New University
Development Framework for Professional Services Employees
Read more…
We worked with Buckinghamshire New University on a development framework for its Professional Services Employees (PSEs), setting out skills and behaviours to underpin recruitment and selection, performance management, and succession planning and talent management processes. Key features included:
Expert consulting input, drawing on AHEP’s strong track record in professional development.
Considerable stakeholder engagement, including a series of focus groups on campus with colleagues across the institution.
A flexible project timeline to suit the University’s requirements, including an interim report to support executive decision-making.
Practical ‘pick-up-and-use’ resources to facilitate effective implementation.
“What really worked well was the consultants flexibility and ability to with us in understanding our requirements. Also the quick turnaround of work when required.”
Ready to unlock the full potential of your professional services?
Whether you’re navigating change, reviewing structures, or implementing strategy, our consultants are here to help you make it happen.
Get in touch at consulting@ahep.ac.uk to start a conversation.