How to use Generative AI as a Student Facing Professional
Location: Online
Date: Wednesday, 26 March 2025
Time: 10:00-13:30
Price: £60.00+VAT for AHEP ‘Associate’, ‘Member’, ‘Accredited’ and ‘Fellow’ with a charge of £120+VAT for Intro to AHEP and non-members.
This event is part of a wider series with Danny Mirza, The AI Academy: Generative AI Workshops. We also have the Beyond the Buzz: Generative AI X HE sessions taking place throughout January and February. Check out the events page for more information.
About this session
This half-day workshop is tailored for student-facing professionals in Higher Education (HE), spanning admissions, reception, customer service, student unions, careers services, wellbeing teams, finance, and more. The session provides practical insights into how Generative AI can enhance interactions, improve efficiency, and support the diverse needs of students across various functions.
Why attend?
This workshop will empower student-facing professionals in Higher Education (HE) to effectively utilise Generative AI to enhance their roles. By demonstrating how AI can streamline workflows, manage routine inquiries, and create personalised communications, the session aims to improve efficiency while maintaining the personal engagement essential to student support. Participants will also explore ethical considerations, such as inclusivity and trust, to ensure responsible AI adoption. Ultimately, the workshop seeks to equip professionals with practical strategies to integrate Generative AI into their practices, delivering a more efficient and impactful student experience.
What you will do:
The workshop begins with a foundational overview of Generative AI, demystifying its capabilities and showcasing its relevance to student-facing roles. Participants will explore how AI tools can assist with everyday tasks such as drafting personalised responses, managing routine inquiries, generating accurate information, and creating tailored communications.
Through interactive sessions, attendees will examine real-world examples of Generative AI applications in student-facing roles, including tools that improve accessibility, streamline administrative processes, and provide faster, more accurate support. Collaborative activities will allow participants to reflect on how these technologies can be implemented to meet the unique needs of their student communities.
Additionally, the session will address ethical considerations, including the balance between automation and personal engagement, ensuring inclusivity, and maintaining trust and transparency in AI-powered interactions. Participants will leave with actionable strategies to responsibly integrate Generative AI into their workflows while preserving the human connection essential to student-facing roles.
Learning Outcomes
By the end of the workshop, participants will be able to:
1. Understand the foundational concepts and practical applications of Generative AI in student-facing roles within Higher Education.
2. Identify opportunities to use Generative AI to enhance workflows, such as managing routine inquiries, drafting personalised responses, and creating tailored communications.
3. Balance the use of Generative AI with personal engagement to ensure inclusivity, trust, and a positive student experience.
4. Develop actionable strategies for responsibly integrating Generative AI into daily practices to improve efficiency and support student needs effectively.
Is this workshop series right for you?
This workshop empowers professionals to leverage Generative AI as a tool to enhance their service delivery, making a meaningful impact on student experiences and is specifically for colleagues working in student-facing roles.
This workshop session closely aligns to Being Agile and Adaptable, as it showcases how Generative AI can streamline workflows and enable professional services staff to respond effectively to evolving demands within Higher Education. This workshop session also closely aligns to Empowering Professional Development, as by introducing new tools and strategies, the session supports the ongoing professional development of staff, equipping them with the knowledge and inspiration to harness Generative AI in their roles.
We look forward to welcoming you to this event.
Speaker
Danny Mirza
Lead Consultant (Talent Team) at Coventry University (London Hub)
About Danny
Danny is the Lead Consultant of the Talent Team at Coventry University (London Hub) and a tech-savvy professional in the UK Higher Education (HE) sector, renowned for leveraging innovative technologies like Generative AI (GenAI) tools and applications to drive progress across the sector. With a strong background in career branding, marketing, and engagement, Danny has expanded his expertise to encompass all professional services in HE, academics, and students, ensuring that his work resonates across the entire sector.
Known as “The AI Guy” in the HE space, Danny has delivered impactful webinars and sessions for over 23 UK universities, addressing the transformative potential of GenAI in workflows, decision-making, and student experiences. His influence extends internationally, with workshops for Research Impact Canada (RIC) and the Careers Industry Council of Australia (CICA). Danny’s thought leadership in applying GenAI for HE operations and academic practice, positions him as one of the leading voices in the field, both in the UK and globally. Danny’s exceptional contributions have been recognised with accolades such as the Employability Enhancement Award at London South Bank University, and he was the winner of the Professional Services Staff Member of the Year award at UON. Additionally, he was a finalist for Outstanding Newcomer at the AGCAS Annual Awards and Content Marketer of the Year at the Higher Education Marketing Awards 2023. Last year, he was shortlisted for the UK Career Development Awards 2024 by CDI under the research by a career development professional category. Recently, he was invited to speak about the Generative AI landscape in UK HE sector, at The PIE Live North America.